Why Sending Quotes on WhatsApp Is Costing You Work
The professionalism gap is real — and it costs you quotes regularly, not occasionally.
A professional quote does more than list a price. It protects you legally, sets clear expectations with the client, and signals that you run a serious business. A rough number texted over WhatsApp does none of those things.
Here is what every professional electrical quote should include.
Be specific. "Replace DB board with 8-way unit, install 8 x 20A circuit breakers, terminate all circuits, test and sign off" is a quote. "DB board replacement" is not. Vague scopes lead to disputes over what was included.
If you are doing a large installation, break the scope into phases or areas of the property. Clients understand this, and it makes your pricing easier to justify.
List materials by item. Include the brand or spec where it matters — a Schneider breaker versus a no-name unit is a R400 difference and a liability difference. You do not have to reveal your supplier margin, but itemising shows you know exactly what is going in.
Common line items for electrical quotes:
State your labour rate clearly, even if it is a flat rate for the job. Break it down by hours if the job is complex. This protects you if the client disputes the charge later — you have a signed document showing exactly what you quoted.
If you are VAT registered, show VAT as a separate line. This is a legal requirement in most countries. Show the amount excluding VAT, the VAT amount, and the total including VAT. If you are not VAT registered, do not add VAT at all.
Include a validity date: "This quote is valid for 30 days from the date of issue." Material prices move, and so do your rates. If the client comes back six months later, you are not obligated to honour a price that no longer covers your costs.
State your payment terms on the quote itself:
Clients who accept your quote have accepted your payment terms. This makes the conversation far easier when the job is done.
A price sent via WhatsApp looks like a guess. Clients getting multiple quotes will pick the tradesperson who sent a professional PDF document — even at the same price. The document signals that you are organised, you have done this before, and you will be easy to work with.
There is also a legal risk. A WhatsApp message is hard to enforce if a client disputes the scope or the price. A signed quote is a contract.
You do not need a desktop to quote professionally. Modern quoting apps let you describe the job in plain language and generate a branded PDF quote in seconds — before you have left the property.
If you are ready to send professional quotes from your phone, Tradesman is free to get started.
The professionalism gap is real — and it costs you quotes regularly, not occasionally.
Generate professional quotes and invoices from your phone.
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